Royal Mail international items suspension

Published Date:

30/01/2023 12:51From:

Click & Drop SupportSubject:

International Cyber Incident

We continue to make progress in exporting an increasing number of items to a growing number of international destinations. We are using alternative solutions and systems, which are not affected by the recent cyber incident.

Our focus has been on despatching the export parcels and letters which were in our network before the cyber incident. We have also been successfully despatching standard export letters since reinstating those services for customers on 18 January and International Tracked & Signed and International Signed letters and parcels since 26 January.

As a result of this progress and the further growing capability of our alternative export solutions, we will today (Monday January 30) resume our International Tracked services to all destinations for business customers and consumers buying postage through our online shipping systems.

This includes parcel, large letter and letter formats of these services. Online shipping systems will be enabled to allow customers to select these services, print labels and send items from 1200 today for business customers.

We continue to ask customers not to submit any untracked export parcels into our network for the time being. We plan to provide further updates on these services as soon as possible.  At this time we are still unable to process new parcels purchased through the Post Office channel, however you can still drop off items labelled online, and purchase International letter format service at Post Offices.

Import operations continue to perform a full service with some minor delays. Domestic services are unaffected.

We would like to sincerely apologise to impacted customers for the disruption this incident is causing. Our teams are continuing to work around the clock to reinstate the remaining export services for letters and parcels as quickly as we can.

Royal Mail service update.

BBC Coverage of the incident (more detail) here.

Mail Online article here.